Ordering Info

 

Orders are processed after payment is authorized and verified. 

    To receive your package after it's processed:

    • Puerto Rico orders, allow 1-2 business days.
    • USA orders, allow 2-4 business days.
    • International, allow 7-12 business days.

      Please note: We are not responsible for delayed or lost packages during transit due to the postal service.

      Order invoice: After your order is placed using our check out system, you should receive an order invoice from us. If you did not receive an order invoice in your inbox, please check your junk/spam folder. In the case that your order invoice is not found in your junk folder, please contact us.

      Velvet reserves the right to cancel any order and please make sure your address is correct before placing order we will not be responsible for incorrect addresses.

      How will I know if my order is confirmed?

      After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. Orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. 

      Can I change my shipping address after my order has been confirmed and verified?

      Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.

      Can I cancel my order?

      Unfortunately we are unable to cancel an order once it has been placed.Make sure you check your order before confirming it.