Returns / Exchange Policy

RETURN POLICY

Last updated August 1, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Please sent us an email with the request at RE@shopvelvetpr.com or sent us a message at (787) 513-3806 and we will contact you as soon as possible with the instruction.

RETURNS

All returns must be postmarked within seven (7) days of the shipping date. (business days) All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@shopvelvetpr.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Velvet Boutique Inc.

1 COND SAN FERNANDO VLLG

APT 202

CAROLINA, PR 0987

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least six (6) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: 

  • swimsuits    
  • SALE items 
  • jewelry 

PLEASE NOTE: For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. All return or exchange merchandise must be in it's original condition with Velvet tag attached. All items must be new, unworn, unwashed, no visible signs of wear such as: makeup, deodorant stains, fragrances, etc. Please understand that returns or exchanges that do not comply with our return policy will be shipped back.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(787) 513-3806 

RE@shopvelvetpr.com 

 

 

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