Returns / Exchange Policy
Last updated August 1, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
Please sent us an email with the request at RE@shopvelvetpr.com or sent us a message at (787) 513-3806 and we will contact you as soon as possible with the instruction.
All returns must be postmarked within seven (7) days of the shipping date. (business days) All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Velvet Boutique Inc.
1 COND SAN FERNANDO VLLG
CAROLINA, PR 0987
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least six (6) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- SALE items
PLEASE NOTE: For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. All return or exchange merchandise must be in it's original condition with Velvet tag attached. All items must be new, unworn, unwashed, no visible signs of wear such as: makeup, deodorant stains, fragrances, etc. Please understand that returns or exchanges that do not comply with our return policy will be shipped back.
If you have any questions concerning our return policy, please contact us at: