How will I know if my order is confirmed?
After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. Orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
Can I change my shipping address after my order has been confirmed and verified?
Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.
Can I cancel my order?
Unfortunately we are unable to cancel an order once it has been placed.Make sure you check your order before confirming it.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact RE@shopvelvetpr.com with a photo of the product and packing slip/invoice that was included with your order and we will assist you as soon as possible.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact RE@shopvelvetpr.com and we will assist you as soon as possible.